As the world settles into its “new normal” post-pandemic, insurance industry trends are expected to touch carriers and brokerages alike.
Roots Automation CEO Chaz Perera and Customer Engagement Lead, Darlene Durand, discuss the basics of change management when implementing a Digital Coworker.
Roots Automation has partnered with a leading Insurance Third Party Administrator (TPA), to decrease the manual effort within while improving quality of service within the Claims Management process.
The Roots Automation team is excited to announce a new customer win. This time, we are partnering with a leading property & casualty insurance carrier.
Insurance companies will face their own challenges in 2022. These are the top five challenges for claims processing – and the best way to overcome them.
Intelligent document processing (IDP) grew out of optical character recognition (OCR) technology and is now serving as the foundation for the next-generation of AI-driven process automation.
Roots Automation co-founders John Cottongim and Chaz Perera lend their expertise and thought leadership around a relatively new technology that is quickly becoming a buzzword: process mining.
Medical claims have a traditionally negative perception. Today's medical claims processes elicit an image of inefficiency, complexity, errors, and high costs.
As our team returns from the 2022 ACE Leadership Forum & Expo, we’re reinvigorated by the return of in-person events and re-engaging with colleagues, friends, and thought leaders across the space.
Government lockdown measures, a shift to remote work environments, and a general re-evaluation of career and life priorities have forever changed the way human beings see work.
We’re launching a new SaaS product, Iris, in 2022. Iris is a niche data extraction platform focused on pulling information from medical claim forms, specifically the CMS-1500 claim form.
Insurance claims processing traditionally involved many often monotonous manual tasks with potential for errors and discrepancies, but the rise of claims automation will change everything.
Cutting-edge medical robots are never far from the headlines. However, medical claims automation is making a big impact behind the front desk.
Today's insurance carriers are reliant on BPOs, TPAs, and claims clearinghouses. But how do these institutions compare to Digital Coworkers and advanced claims processing automation?
Banks and other financial institutions have been using automated underwriting systems for some time now. While improvements in speed and accuracy are the most obvious benefits, this is just the start.
Accounting automation (specifically, AR and AP automation) combats fraud, increases accuracy and employee engagement, and decreases time and money spent.
Medicine has embraced AI, but few know that it's also proving invaluable behind the scenes. What is the impact of healthcare automation behind the front desk?
As the insurance industry progresses rapidly, it's important to level the pros and cons of automated underwriting systems and their potential impact on your submit-to-quote ratio.
Even though RPA was helpful in the past, it only works within clearly defined scenarios. Accounts payable automation requires advanced technology for lasting success.
Insurance automation systems are now an integral part of the business world, but how can they help to improve claims handling?
Much of the medical insurance industry relies on the CMS-1500 and UB-04 claim forms. Digital Coworkers are built with OCR and ICR capabilities, ensuring they are the best data extraction tool.
Depending on your company's needs, you may prefer to outsource processes to a BPO or a third-party administrator. However, new tools like cognitive process automation are also reliable solutions.
The CMS-1500 form is used almost universally for workers comp and healthcare claims processing. Why is standardization so important for medical claims submission, and how does CMS-1500 software help?
Much like the Industrial Revolution, companies are both optimistic and skeptical of the power of automation tools like cognitive automation and Digital Coworkers.
Insurance agency automation solutions are surely entering a new era. But which is the best insurance rating software: a comparative rater, or the next generation of RPA: cognitive automation?
Automation is designed to streamline processes, not replace entire jobs. Yet, the number one question asked of any RPA vendor or automation company is, "Will robots take my job?"
AI, Machine Learning, RPA, and Cognitive Process Automation – can any one solution fully automate underwriting and claims in insurance? How does automation affect the insurance industry?
Cognitive Process Automation is more advanced than standard Robotic Process Automation, or even Intelligent Process Automation. It has the ability to think, learn, and make decisions like humans.
With billion-dollar weather and climate disasters occurring more frequently, insurance carriers must use AI and Cognitive Process Automation to stay prepared and profitable during catastrophe events.
Open enrollment for consumers often means more admin work for health insurers, but cognitive process automation and RPA vendors are ready to automate the data-heavy enrollment period.
Due to the severity of the pandemic, many postponed healthcare procedures. Forecasting a large influx in claims processing channels, Cognitive Process Automation may save the insurance industry.
Since the time of Henry Ford’s assembly lines and industrial automation, there have been many types of process automation that have offered efficiency and effectiveness to the world of business.
Algorithms used in dating apps have successfully created nearly 40% of U.S. couples. Using this technology can enrich your business beyond the realms of a human-only workforce.
Technology can keep you on track with exercise and encourage team building with colleagues. Read how we trained an exercise bot to help stay fit with co-workers, remotely, during the pandemic.
Whether your workforce is excited to have digital teammates or hesitant to begin the digital automation transformation, here are tips for how to manage the change.
We've been automating jobs to make our lives easier for hundreds of years. AI is just the latest version of automation. Insurance automation is picking up the pace and creating substantial value.
As the implementation of Robotic Process Automation (RPA) expands, so does its complexity. How can you get everyone in your organization on the same page when working with an automation company?
Big Data, Artificial Intelligence, Intelligent Automation, and Cognitive AI are buzzwords that business leaders cannot afford to ignore. In today's digital era, enterprises must draw out a crystal
Almost every aspect of our lives has been affected in some way by the Coronavirus pandemic and our working life is no exception. Those of us with office jobs will undoubtedly have had to set up a spac
The coronavirus pandemic has quickly turned the day to day lives of citizens around the world upside down. The full impact this will have on the economy and business world is unknown, but we can all
Citizen Developers in the context of Robotic Process Automation (RPA) are a much talked about topic. Whether you love or hate the concept, everyone seems to have an opinion on it.
The World Economic Forum predicts that almost 75 million jobs that humans currently carry out will be replaced with AI by 2022. However, 133 million will be created as a result of increased AI and aut
In week four and our final installment on 'Understanding key automation technologies', we focus on Optical Character Recognition (OCR) technologies.
In this article we consider how working from home could affect businesses and individuals, we will go on to highlight how automation technology, such as RPA (Robotic Process Automation), can provide n
Making the decision to embark on a digital transformation, for a company of any size, is a considerable undertaking.If you are the driving force encouraging the transformation it is likely that you wi
Automation technology can be a daunting and complex world. In this article we provide an overview of what Robotic Process Automation is, its key uses and advantages.
How many times have you sat down to explain a process or task to someone you’re delegating to, only to have to come up with and break down that process in real time during the conversation? Especially
Making the decision to start a business is not an easy one, it comes with many risks and countless unknowns. We sit down with Chaz Perera and John Cottongim, Roots Automation Co-Founders, to hear what
We’re firm believers that automation can improve most data-heavy and laborious processes. Mergers and Acquisitions (M&As) may not be the first process you think of when considering a digital transform
Those in the tech world will be familiar with the concept of a ‘happy path’. If this is not a familiar term, in the context of software testing, a ‘happy path’ refers to the testing of a process reach
IBM cite that there are 180 possible human biases. Each one of these will play a part in how and why we make certain decisions. We know that humans are integral to the creating, training and
Non-technical individuals often have an innate hesitancy when it comes to the idea of automation. Nearly every business professional will agree that systems, processes, and automations are needed, but
Welcome to the second installment of ‘Understanding key automation technologies.’ This series aims to provide bitesize introductions to the complicated technological methods used in the automation wo
Though it is a well-established (and billion-dollar) industry today, Robotic Process Automation, or RPA, is still relatively new. RPA originated in the 2000s with the rise of automated system testing.
The search for efficiency in business is never-ending. Arguably, it shouldn’t end; efficiencies make more opportunity, create more wealth, and offer more value to the world. Unfortunately, though, the
In our pre-COVID world, business has changed and is continuing to change drastically and nearly too quickly to keep up with. What was initially supposed to be a few-week period to “flatten the curve”
Welcome to the third installment of ‘Understanding key automation technologies.’ – this week our focus is Cognitive Computing (CC).
A day in the life of Chip, who works in the finance department of a major insurance provider.8:00am - Clock in for the day
The Future of Intelligent Automation and the Humans that Manage It.It’s been called “a disruption.”
Robots ‘coming to take our jobs’ has been a hot topic for many years. Automation is becoming more common in the workplace and bots are completing tasks that, previously, humans were doing manually. Ho
A Gallup survey from 2016 outlines that 59% of millennials, 44% of Gen Xers and 41% of baby boomers believe opportunities to learn and grow in the workplace are extremely important. In this article w