A customer of ours is a company that eases access to basic reproductive healthcare, which had a team of 14 FTEs responsible for manually verifying the insurance coverage of its subscribers. Collecting and verifying patient insurance information is time consuming, and health insurance is complicated and changes frequently, and they wanted to improve this process.
Roots Automation's Digital Coworker has enabled the company not only to scale automatically to meet demand, but the bot has enabled the company to improve customer acquisition rates and reduce customer acquisition costs.
Individual details, insurance plans, and prescription information must be correct, or the patient could face a delay in receiving healthcare. The customer's typical turnaround timeframe for insurance verification was an entire business day. In addition, the information was only 65% accurate, which was well below the quality assurance team’s ideal number.
Once a month, the 14-person staff repeats the entire process for every patient to ensure that payer information is accurate. This redundancy is necessary, but requires a hefty time commitment.