A 2019 study found that 76% of consumers will switch companies after a poor claims experience. Policyholder retention is heavily dependent on how quickly and easily your claims department can reach claims resolutions.
Policyholders are extremely wary of long claims processes. Carriers that deploy advanced automation find themselves with a competitive edge.
95% straight-through processing rate
8x faster than humans, and more accurate
Bots duplicate themselves automatically during periods of high demand
When you delegate rote work to a Digital Coworker, your claims adjusters have the bandwidth to tackle more complex claims cases.
Human error accounts for 10% to 30% of errors in manual processes. Digital Coworkers are a form of automated claims processing with a 95% straight-through processing rate, and even more accurate.
Complicated Workflow Processes
Claims are already complicated. Your claims adjusters process stacks of paper, tons of data, and human emotions while handling a loss.
Claims process automation reduces the time-consuming, error-prone nature of claims handling.
Outdated Legacy Software
Your turnaround is only as fast as your tools. If your infrastructure is dated and slow, your claims adjusters are heavily limited in their abilities and policyholders become easily frustrated.
Digital Coworkers are 4x to 8x faster than humans, and don't require user-friendly interfaces to understand your claims management systems.
What our customers say
The Digital Coworkers Roots Automation provides work in conjunction with our Team to optimize our medical claims process. By leveraging these bots, it provides the simplicity and scalability necessary to deliver best-in-class productivity to our clients. Additionally, we value the insights from the Roots Automation Team about our processes, of which, we integrate into our continuous improvement plans for our business practices in order to provide industry leading solutions.
Everything happened fast, our digital coworker ‘Roxy’ was trained and ready on time as promised! The team at Roots Automation have been a pleasure to work with! They’ve anticipated our questions and respond quickly to our asks and changes.
We appreciate all of Roots Automation's efforts to automate a challenging initiative with 500,000+ transaction requests annually. Our internal Center of Excellence was able to get to production faster and more cost-effectively than what we originally planned.