How Covid is greasing the rise of robot co-workers

November 16, 2020

Two new workers started in the claims department in the spring at Protective Insurance: Roxy and Rex.

Roxy processes information needed for claims letters to customers of the transportation-industry insurer. Rex organizes the thousands of documents—claims and correspondence—that the publicly traded company receives daily.

They are referred to as co-workers, but neither Rex nor Roxy is human. They are software robots developed by Roots Automation, a startup in lower Manhattan that last week raised $3.2 million from investors to expand its concept. The company pitches “digital co-workers” as a service.