Once you've made the decision to prioritize digital transformation within your organization, you're faced with two decisions: purchasing automation from a vendor, or building your own in-house. Both are viable options with pros and cons, but neither are a one-size-fits-all solution for every organization.
Before we built automation as a company, our founders built automation in-house for companies like AIG and Mars, Inc. The hidden costs and ongoing maintenance fees were overwhelming and difficult to scale, even for enterprise organizations with capital and resources.
As you weigh your options, be sure to consider additional costs and fees (like development and maintenance payroll) to avoid any unwelcome surprises eating into your ROI.
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