AI-powered Digital Coworkers enable claims teams to receive, process and manage FNOL significantly faster, with greater confidence.
of all FNOL correspondence processed straight-through for a leading insurance carrier
reduction in time spent on processing FNOL for a large insurance conglomerate
Reduction in claims document average handling time for a national insurer
See how we reimagine FNOL processing for claims teams.
FNOL correspondence and documents are submitted directly to a Digital Coworker for scanning, classification, analysis and key data extraction.
Traditionally, the mailroom, imaging team or adjuster receives the FNOL package, identifies key information and manually enters the data into the claims/policy system. Further, the adjuster may need to open up a communications channel with the customer or agent to clarify or obtain more information.
In this future state, the Digital Coworker ingests the FNOL package and leverages InsurGPTTM to classify each document type, look up existing claims or cases, extract key information (such as claimant name, policy number, claim amount, reason for claim etc), upload relevant documents and data to systems of records and finally, create the acknowledgment letter.
Further, the Digital Coworker can be trained to identify missing data and as part of the initial acknowledgment, request required information.
The Digital Coworker notifies the claims team, via the Roots Cockpit, that a FNOL has been received and is ready for review.
The claims team uses the Roots Cockpit to communicate with and assist the Digital Coworker in finalizing the FNOL acknowledgment and can either action themselves or pass to a Digital Coworker to complete the process.
Digital Coworkers can effectively automate the FNOL process end-to-end, liberating your claims team from the administrative burden that comes with managing this highly unstructured, manual process.
Our Customers see Digital Coworkers as important members of their team