We and selected third parties use cookies or similar technologies for technical purposes and, with your consent, for other purposes as specified in the cookie policy. Denying consent may make related features unavailable.
You can consent to the use of such technologies by using the “Accept” button, by closing this notice, by scrolling this page, by interacting with any link or button outside of this notice or by continuing to browse otherwise.
No items found.

Digital Coworkers - your new Digital Employee

Roots Automation
March 30, 2023

Talent shortages are affecting many industries at the moment and increasingly enterprises are turning to technologies like robotic process automation (RPA) to fill the gaps.

Now there's a new alternative in the form of the 'Digital Coworker', designed to work seamlessly alongside a company's human workforce. Ian Barker (Beta News) spoke with Chaz Perera, CEO and co-founder of Roots Automation, to discover more about this latest innovation.

BN: What is a Digital Coworker?

CP: We combine machine intelligence and human ingenuity to create intelligent Digital Coworkers, providing organizations with AI-powered, digitized employees that can think, read and intuit like people.

Digital Coworkers dramatically improve efficiency and increase capacity within stretched insurance companies by providing business leaders a turn-key, experienced worker in digital form to support their daily operations.

We serve enterprise and midmarket companies at all stages of the insurance value chain (e.g., MGAs, Brokers, Carriers, TPAs, etc.) across the US, UK, and English speaking Canada.

An example of a Digital Coworker is Roxanne, our claims assistant Digital Coworker, who can among other things:

  • Transact across all stages of the claims process (from FNOL to subrogation)
  • Read and understand data held within insurance and medical documents, emails, forms, systems, etc.
  • Make decisions around some aspects of reserving and making payments
  • Classify, index, extract and relay claims data and time-sensitive information to people or into systems
  • Request additional information from policyholders, claimants, brokers/agents as needed

BN: Can the technology cope with unstructured as well as structured data?

CP: The Digital Coworker was designed with insurance in mind, by insurance leaders. Digital Coworkers are pre-trained to understand and interact with structured and unstructured documents commonly found in insurance -- such as insurance applications, medical bills, or claims-related legal documents.

Our AI-first approach allows Digital Coworkers to analyze, understand, make decisions, execute work and learn like a person doing the same task. Further, they federate this learning across our entire customer network -- when one Digital Coworker learns something, they all do.

BN: What role does artificial intelligence play?

CP: Digital Coworkers leverage an array of AI/ML to effectively operate. Core to all of this is our patented 'Human in the Loop' that actively learns from our customers' employees (the experts) and shares that knowledge with other Digital Coworkers.

  • The Cognitive Engine -- the 'brain' of the Digital Coworker -- contains a deep corpus of insurance language, documents, data, systems, and process knowledge that continually evolves and expands​.
  • Digital Vision -- the 'eyes' of the Digital Coworker -- which can identify and interact with objects on a computer screen such as buttons, icons, data entry fields, etc. dynamically -- meaning, should the screen object change, move, or disappear, the Digital Coworker will find it without needing its core logic updated.
  • Collaboration and Communication -- the 'mouth and ears' of the Digital Coworker -- which uses Natural Language Processing to interact with and learn from human colleagues in real-time.

BN: How can Digital Coworkers improve job satisfaction for the human workforce?

CP: Acquiring talent is hard. The insurance industry, for example, has maintained a 10 percent vacancy rate, and its year-over-year cost to onboard talent is 20 percent higher than planned. So it's imperative that you create the right working environment for the people you have to ensure you can retain them.

Driving higher rates of job satisfaction is directly tied to firstly your perception of your manager; and secondly ensuring your daily activities are focused on the things that leverage your intellect.

While a Digital Coworker cannot solve the former, it can solve for the latter. Today, talent is too often focused on the wrong things. The average insurance professional, for example, spends 60 percent of their day on non-value add, low complexity tasks.

If you could harness their energy to engaging with the customer, understanding the edges of a risk, or challenging the merits of a claim, improvements in job satisfaction will occur.

Our Digital Coworkers are trained on the completion of these low complexity insurance activities. For example, our ML models are trained to recognize the activities that humans tend to gloss over because it's underwhelming yet critical, and the Digital Coworkers either surface these to the appropriate people with the relevant context, or they action the items themselves. An example: Some claims correspondence contain language from attorneys or doctors that if not acted on within a short window, leaves the carrier on the hook for unwarranted claim costs. Claims professionals miss these items 25 percent of the time.

Digital Coworkers dramatically improve efficiency and increase capacity within stretched insurance operations teams by providing business leaders a holistic set of advanced tools to effectively automate core aspects of insurance operations.

BN: You're currently targeting the insurance sector, do you see a wider application in other industries?

CP: Our critical focus is on ensuring our Digital Coworkers can operate across the major use cases for insurance.

Once we have scaled within insurance effectively, we will consider expanding into new sectors.

Find out more about AI-Powered Digital Coworkers here

Internview Originally Published: Beta News

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Fusce non convallis mi. Curabitur nec rutrum orci. Etiam vitae diam ut tellus venenatis ultricies. Fusce vitae ipsum sed urna tempor tempor et vitae dui.
Fusce vulputate molestie est

Fusce non convallis mi. Curabitur nec rutrum orci. Etiam vitae diam ut tellus venenatis ultricies. Fusce vitae ipsum sed urna tempor tempor et vitae dui. Aliquam nibh ante, tempus vel ultricies nec, tempus sed felis. Nullam et efficitur velit. Aenean odio nulla, facilisis a commodo eu, suscipit at augue.

Aliquam rutrum dui sapien. Aliquam pulvinar lectus accumsan est dictum, et faucibus justo ornare. Mauris placerat placerat consequat. Donec commodo consectetur nunc, et posuere orci lacinia sed. Duis mollis, eros quis porta laoreet, mi est euismod lectus, vitae volutpat quam enim congue tellus. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin ornare laoreet consequat. Integer at accumsan lacus, eget ultricies augue. Vestibulum semper sapien at venenatis pretium. Integer nec iaculis lacus. Sed elit nisi, luctus sit amet vehicula nec, mattis nec purus. Nulla facilisi. Nam ornare in justo eget facilisis.

  • Praesent sit amet lectus quis metus sagittis tempor.
  • Sed mattis ipsum vitae turpis laoreet condimentum
  • Sed orci erat, rhoncus efficitur eros a, sollicitudin commodo tortor
  • Sed accumsan ex viverra est tincidunt bibendum a non nulla curabitur eget ligula mauris
  • Nam ut sagittis velit suspendisse ullamcorper quis lorem vitae hendrerit
  • Vivamus diam orci, dignissim ac nulla hendrerit, porttitor posuere risus

Cras vel leo mattis viverra tellus eget vestibulum est

  1. Praesent sit amet lectus quis metus sagittis tempor.
  2. Sed mattis ipsum vitae turpis laoreet condimentum.
  3. Sed orci erat, rhoncus efficitur eros a, sollicitudin commodo tortor.
  4. Sed accumsan ex viverra est tincidunt bibendum a non nulla curabitur eget ligula mauris.
  5. Curabitur sit amet auctor tellus, at scelerisque sem. In sit amet convallis arcu, id vulputate velit. Proin feugiat interdum nulla, eu malesuada massa commodo quis.
  6. Vivamus diam orci, dignissim ac nulla hendrerit, porttitor posuere risus.

Cras vel leo mattis viverra tellus eget vestibulum est

  • Etiam arcu metus, vestibulum et consequat sit amet, imperdiet at augue donec condimentum risus at consequat sollicitudin.
  • In sit amet nisi vitae odio tristique posuere integer vel magna dignissim, sodales mauris a, tempus odio nullam orci sapien, posuere non posuere et, laoreet vel velit.
  • Quisque eleifend tempor eros aenean et tempus neque nam ut porttitor velit maecenas consectetur, lacus at commodo efficitur, est neque tincidunt leo, et dictum nunc lorem a est.
  • Maecenas viverra turpis vitae eros tempus porttitor nulla tempor nunc eros, eu elementum arcu dapibus a etiam a tristique metus.

Share this post


Let's make work more human, together.
Contact Us