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Your Ideal Employee, Digitized

Able to read, think and intuit just like people, our Digital Coworkers come pre-packed with knowledge, skills and capabilities to manage work and collaborate with your human workforce.

FULLY SELF-DRIVING, ADAPTIVE, DOMAIN-AWARE

Growing Knowledge & Expertise

Industry-specific semantic models on process, data, and documents that are federated across customers to reduce training time.

Using A System Sight Unseen

Using Computer Vision and NLP to identify screen elements and interact with customer systems without any formal training.

Problem-Solving With People

Using NLP to communicate with and take directions from customer employees to solve problematic exception-paths.

Receiving Coaching

Allowing customers’ employees to perform fit-gap training using everyday language in real-time.

A MODERN, SIMPLIFIED, INTELLIGENT WAY TO MANGE WORK

Digital Coworkers operate 24/7, 365 days a week. They don’t take holidays. They don’t get sick. They just love to work!

Modern

Born in the cloud and delivered as aservice, optimized for efficiency and maximum security.

Digital Coworkers are designed to be Cloud Native and AI-first, ensuring maximum security, up-time and future-proofed for what’s to come.

Simplified

Remove the cost and burden of building everything you need to do automation properly.

Digital Coworkers run on a simple subscription model which scales up and down inline with your demand.

Intelligent

Improves knowledge and understanding of your business overtime and with use.

Digital Coworkers love to interact with people. The more coaching they get, the better they are at understanding your business.

KEY COMPONENTS OF YOUR NEW DIGITAL COWORKER

All of the key capabilities needed to effectively manage work, integrated and ready to use.

1. The Cognitive Engine

A continually learning and evolving AI system that improves with throughput and customer adoption.

​Key Features

  • A deep corpus of domain knowledge of Insurance, Banking & Healthcare – systems, processes and documents​
  • Our AI-first ‘Cognitive Engine’ captures transactional and meta-data that enables machine learning models and algorithms​
  • Learning is Federated across our entire customer network – exponentially improving the Digital Coworkers’ knowledge and understanding

2. Digital Vision​

An AI-based system that can dynamically identify and interact with objects on a computer screen.​

​Key Features

  • Recognize screen objects – such as buttons, icons, form fields, field names - dynamically.  Meaning, should the screen object change, the Digital Coworker will find it without needing its core logic updated
  • Interface of element actions at based on contextual clues (as a human would recognize labels, form fields etc denoting their functionality)
  • Avoids the slow and brittle problems that plague traditional automation, dynamically responds with new screen designs or layouts with zero changes to the configuration​

3. Document Vision​

Detects, classifies and understands data in structured and semi-structured business documents ​

​Key Features

  • Pre trained models able to read an extensive range of standard and custom document types – spanning PDF, email, ID card, Excel, Word and many more docs​
  • Intelligent Document Processing (enhanced with our Cognitive Engine) enables 95% accuracy​
  • Leverages advanced Natural Language Processing (NLP) for semi-structured data in documents​
  • Checkbox recognition on forms at 99.5% accuracy ​
  • Can be used as a module on its own (i.e. standalone document reader alongside your existing technology) or part of a Digital Coworker.

4. Management & Reporting

The cockpit to your Digital Workforce. Provides operational and transactional performance data for each of your Digital Coworkers. Enables you to schedule, monitor and collaborate with your Digital Workforce.​

​Key Features

  • A simple, user-friendly interface to manage, track, schedule & improve Human & Digital Coworker performance​​
  • Real-time data analytics and operational reporting around work volume, exceptions, straight-through processing, handling time, hours saved, tracking against KPIs and capacity created​
  • Workflow and work assignment monitoring – between human and Digital Coworkers​

5. Enterprise Grade Automation​

Leveraging a hybrid of modern APIs, custom integrations and RPA, a Digital Coworker can transact processes and tasks end-to-end.​

​Key Features

  • Leverages a library of integrations​
  • Able to upload, download, validate and move data via API, EDI or the user interface directly​
  • User configurable rules engine, enabling live updates to the Digital Coworker without requiring technical support or downtime​
  • Can execute processes 24x7, 365 days a year​
  • Can be componentized to connect into your existing workflows or eco-systems​

6. Collaboration & Communication​

Embedded human intervention tools to coach the Digital Coworker in real-time to resolve an exception. Once resolved, forever resolved.​

​Key Features

  • Two-way communications between Digital & human Coworkers –customers can interact with the Digital Coworker to resolution – proactively (i.e. the human intervenes before the issue) or reactively (i.e. the human is notified of an issue)​
  • Exceptions and issues are resolved using a simple user interface – in which the Customer ‘coaches’ the Digital Coworker with clicks, screen grabs and natural language prompts​
  • Next best actions are also suggested to the human, based on predictions and answers from the Cognitive Engine’s knowledge base​
  • Multi-channel communication options available – including chat, messaging platforms and interactive webforms​

7. Security & Compliance​

The core infrastructure that Digital Coworkers run is secured to the same level as major cloud providers and workers bound by administration policies and rules

Our Digital Coworkers are auditable and compliance with loads of standards that your infosec people care about:

  • SOC2 – Type 2
  • ISO27001
  • CCPA
  • HIPAA
  • 23 NYCRR 500
  • GDPR

A GROWING LIST OF FEATURES

In addition to the core capabilities, Digital Coworkers come packed with a bunch of unique features

No-code Platform

Cloud Native, AI-firstarchitecture

Delivered-as-a-service

Subscription-based pricing

Multi-channel communication tools

Proprietary models, algorithms & apps

Self-learning & adaptable

Real-time analytics

Intelligent work-load balancing

Reimagine Your Workforce

Swipe right to see some examples of Digital Coworkers working alongside our Customers today

Roxanne

Claims Assistant​

Handling end-to-end, low-complexity, critical aspects of Claims Management.

Areas of responsibility include​

  • First Notice of Loss (FNOL)
  • Document Indexing​
  • Claim payments

Stuart

Underwriting Assistant​

Supporting non-judgement based underwriting processes.​

Areas of responsibility include​

  • Reviewing application​
  • Completing health review
  • Completing risk-raters

Edward

Loan Processor​

Support loan officer and underwriting team.

Areas of responsibility include​

  • Verify loan application, borrower’s credit and income history​​
  • Order 3rd party services

Valerie

Patient Intake Rep​

Patient Pre-registration and Registration

Areas of responsibility include​

  • Validate Insurance coverage​
  • Validate Pharmacy coverage
  • Validate eligibility​

Claire

Finance Associate​

Supporting the finance team by performing general accounting activities.

Areas of responsibility include​​

  • Accounts Payable (AP)– Review & pay invoices​
  • Accounts Receiveable (AR) – Generate invoices, manage collections process, manage payroll

Machine Intelligence + Human Ingenuity

By bringing together technology, data, machine intelligence & human ingenuity, our Customers realize significant value, fast.

Increase Capacity

Expand your human workforce up to 90% with trained Digital Coworkers. Better manage fluctuating peaks and troughs in demand. Avoid burnout.

Reduce Cost

Process more work, faster, with greater accuracy. No need to build Centres of Excellence or significant internal capability to manage your Digital Workforce.

Rapid ROI

Each Digital Coworker comes pre-trained with knowledge of documents and processes, enabling them to be operational from day 1. Typically driving 250% ROI for our Customers.

Adopt AI Faster

Our AI models and algorithms are configured to work out of the box, built on a deep repository of tagged system and document data. No need for expensive data, IT or infrastructure investments.

Avoid Disruption

Digital Coworkers plug into your existing ways of working, minimizing disruption and risk associated with extensive change programs

Improve Work

Eliminate the mundane, manual part of people’s work that typically slows them down, produces errors and causes burnout.

CUSTOMER SUCCESS

Our Customers see Digital Coworkers as important members of their team

$1.3m Capacity Improvement

Delivered for a leading Global Services firm.

1,250% Return on Investment

Delivered for a multinational Financial Services Company.

99% Straight Through Processing

Delivered for a Fortune 500 Insurance Carrier.

“The Digital Coworkers Roots Automation provides work in conjunction with our Team to optimize our medical claims process. By leveraging these bots, it provides the simplicity and scalability necessary to deliver best-in-class productivity to our clients. Additionally, we value the insights from the Roots Automation Team about our processes, of which, we integrate into our continuous improvement plans for our business practices in order to provide industry leading solutions.”
Kevin Mahoney
President & COO, Carisk Partners
“Everything happened fast, our digital coworker ‘Roxy’ was trained and ready on time as promised! The team at Roots Automation have been a pleasure to work with! They’ve anticipated our questions and respond quickly to our asks and changes.”
Lea Lundquist
VP, Claims Administration, Protective Insurance
“We appreciate all of Roots Automation's efforts to automate a challenging initiative with 500,000+ transaction requests annually. Our internal Center of Excellence was able to get to production faster and more cost-effectively than what we originally planned.”
David Emmer
CIO, Anchin, Block & Anchin LLP
We appreciate all of Roots Automation's efforts to automate a challenging initiative with 500,000+ transaction requests annually. Our internal Center of Excellence was able to get to production faster and more cost-effectively than what we originally planned.
Fortune 250 Life Insurance Carrier
Automation Leader
WORKING ALONGSIDE LEADING BRANDS

INSIGHTS, NEWS & RESOURCES

Webinars

Webinar: Improving Claims Management with Automation & AI

Understand considerations, opportunities and benefits of using Automation and AI to improve Claims Management

Read More
Whitepapers

Whitepaper: The Rise of the Digital Coworker

Read More
Whitepapers

Skills Shortage Demands Friendly Digital Help for Stretched Teams

Read More
Blogs

PRESS RELEASE: Roots Automation Raises $10 Million Series A Round to Accelerate Growth

Blogs

An exciting milestone: Announcing our $10M Series A

GET IN TOUCH

Let's make work more human, together.
Contact Us

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