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Supercharge loss run processing

AI-powered Digital Coworkers enable underwriters to more confidently underwrite policies, faster.


Accuracy for policy level data, extracted from submissions for a global insurance conglomerate


Accuracy for claim level data, extracted from submissions for a multi-national insurance carrier


Increase in underwriting teamcapacity

Exponential underwriting


  • Effectively understanding the risk exposure that wraps around a customer or area of coverage is paramount to underwriting a new policy.
  • Loss run reporting is a critical component of the underwriting process, highlighting frequency, costs and proceeds from previous claims.
  • However, gathering and analyzing loss history can be complex and time-consuming - resulting in extended quote cycle times and ultimately missed opportunities.

Challenges include

  • Extracting detailed exposure and loss history from structured and unstructured documents
  • Manually processing and analyzing data across dispersed policy and underwriting systems of record
  • Time delays from requests to third party data sources or reliance on BPOs to produce the correct data

Future State Diagram​

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New loss run reports are submitted directly to a Digital Coworker for scanning, classification, analysis and key data extraction.

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Traditionally, the underwriting team scours several documents and data sources – or is forced to call out to external data sources - to validate the loss run reports. Then, identifies key information and manually enters the data into the underwriting/policy system.

In this future state, the Digital Coworker ingests the loss run reports and third-party data from a dedicated location and uses InsurGPTTM to first classify each document type, then extract key information (such as company name, previous policy number, amounts paid, date of previous claim etc). Finally, The Digital Coworker then transacts all the data into the underwriting/policy system.

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The Digital Coworker notifies the underwriting team, via the Roots Cockpit, that a loss run is ready for review.

The underwriting assistant uses the Roots Cockpit to communicate with and assist the Digital Coworker in finalizing the loss run review package.

Finally, when the loss run package is complete, the underwriter is notified, reviews the package, typically part of a wider submission.

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Digital Coworkers exponentially increase the capacity of your underwriting team by removing manual data work and surfacing critical information to support underwriting decisions.

  • Enables faster quoting
  • Loss run reports are processed exponentially faster, with greater accuracy – reducing quote cycle times and smoothing peaks in demand
  • Increased capacity across the underwriting team
  • Able to analyze structured and unstructured data, across a high variety of documents and formats
  • Reduce reliance on BPOs
Meet Roxanne Your Digital Claims Assistant


Our Customers see Digital Coworkers as important members of their team

“The Digital Coworkers Roots Automation provides work in conjunction with our Team to optimize our medical claims process. Our Digital Coworkers provide the simplicity and scalability necessary to deliver best-in-class productivity to our clients. Additionally, we value the insights from the Roots Automation Team about our processes, of which, we integrate into our continuous improvement plans for our business practices in order to provide industry leading solutions.”
Kevin Mahoney
President & COO, Carisk Partners
“Everything happened fast, our digital coworker ‘Roxy’ was trained and ready on time as promised! The team at Roots Automation have been a pleasure to work with! They’ve anticipated our questions and respond quickly to our asks and changes.”
Lea Lundquist
VP, Claims Administration, Protective Insurance
“We appreciate all of Roots Automation's efforts to automate a challenging initiative with 500,000+ transaction requests annually. Our internal Center of Excellence was able to get to production faster and more cost-effectively than what we originally planned.”
David Emmer
CIO, Anchin, Block & Anchin LLP
"Insurance companies have a desperate need to automate many business processes for efficiency, but current solutions are limited to rule-based tasks and aren’t insurance industry-specific, limiting their potential, Digital Coworkers lessen our stress over finding and retaining talent, and unburden our teams so they can focus on more impactful work. Roots Automation’s unique approach to automation has improved our employee retention while offering superior economics and enhanced customer experience".
Cathy Carr
VP of Insurance Support Services, Berkshire Hathaway Guard President
"I am incredibly delighted with the results from our Digital Coworker. The Digital Coworker is delivering better accuracy, speed and overall outputs - compared with other OCR solutions that we have used before. The improved results mean that we can reduce churn and improve the day-to-day lives of our claims team by liberating them from manual data entry and rework, whilst scaling volume and efficiency across the entire operation".
Kimberly Guillen
AVP Agile Center of Excellence, The Zenith Insurance Company
"Roots Automation has helped American Exchange automate and improve a lot of our internal data validation and data entry processes. This has both reduced our workload and has reduced human data entry error to almost zero. The best part is that our process with Roots Automation has allowed our agents to do what they do best, and that is talk to people and help them with their individual and Medicare health insurance decisions."
Andrew Hetzler
Chief Executive Officer, American Exchange



Webinar: Practical Application of Generative AI in Insurance

Register for our on-demand webinar, where we will deep dive into use cases, success stories and real-world application of Generative AI across Claims, Underwriting and Insurance Operations.​

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Whitepaper: Transforming Claims Management with AI-Powered Digital Coworkers

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Whitepaper: The Rise of the Digital Coworker

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ANNOUNCEMENT: Roots Automation Unveils Revolutionary New Autonomous Workforce Platform

Success Story

Increasing speed & accuracy of Claims Document Processing for a large Insurance Conglomerate

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