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Supercharge your underwriting Operation

Leveraging advanced AI, Stuart effectively enables you to Improve your quote-to-bind ratio and reduce your underwriting loss.

improvement in loss ratios
reduction in underwriting cost
more data extracted from broker submissions

PartnerWith a little help from our friends

Our Process and technology experts are here to help

Training & Coaching

Much like a new hire, your Digital Coworker will be trained to understand your documents, systems, data, workflow, business logic and exception handling.

Your human workers will also be trained on coaching, interacting and managing your new Digital Coworker

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Managed Services

Once your new Digital Coworker is up and running we can enhance its capabilities through a range of extended services – such as clearinghouse services, document scoring & QA services, reporting & management - to name a few.

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Meet STUART - Your digital UNDERWRITING assistant

Trained on ever-expanding insurance data, documents, processes and systems – spanning life, health and P&C Insurance – Stuart can handle 10x the volume of work of a human underwriting assistant.

Key Skills Include

  • Read and understand data held within documents, emails, forms, systems etc
  • Make complex decisions around coverage and risk
  • Update systems and transact data to support the underwriting process
  • Work with colleagues to troubleshoot anomalies and exceptions
  • Understanding of the Lloyd's market

Key Responsibilities Include:

  • Collect and analyze insurance information that facilitates the risk assessment process and provides underwriting support
  • Document and communicate policy approvals or rejections to the underwriting team
  • Compile reports that can advise on coverage
  • Serve as the liaison for insurance applications
  • Maintain accurate, up-to-date records within underwriting software programs

Example System Knowledge

  • Duck Creek Rating
  • Guidewire Policy Center
  • Oracle
  • PL Rating
  • EPS

Example Document Knowledge

  • Premiums
  • Policies
  • Endorsements
  • Renewals
  • Broker correspondence via email/mail
See Stuart's Full CV Here

Watch Stuart in action

Book a Personalized Demo Today


Able to read, think & intuit just like people, Digital Coworkers come pre-packed with knowledge, skills & capabilities to manage work & collaborate with your human workforce.

Increase quote-to-bind ratio

  • Improve set up and clearance cycle times
  • Decrease your time-to-quote by using Stuart to process and extract data from unstructured submission documents
  • Absorb unexpected volumes and increase your underwriting team’s capacity

Reduce underwriting loss

  • Better understand your risk exposure by expanding your analysis across structured and unstructured data
  • Remove administrative work by automating repetitive activity and augmenting decision making with advanced AI
  • Increase capacity to better understand underwrite the risk, make better commercial decisions

Improve customer experience

  • Improve customer engagement with more personalized and tailored communications
  • Produce faster quotes, with greater confidence
  • Speed up the validation and verification process by analyzing customer data across a multitude of systems, fast
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Our Customers see Digital Coworkers as important members of their team

“The Digital Coworkers Roots Automation provides work in conjunction with our Team to optimize our medical claims process. Our Digital Coworkers provide the simplicity and scalability necessary to deliver best-in-class productivity to our clients. Additionally, we value the insights from the Roots Automation Team about our processes, of which, we integrate into our continuous improvement plans for our business practices in order to provide industry leading solutions.”
Kevin Mahoney
President & COO, Carisk Partners
“Everything happened fast, our digital coworker ‘Roxy’ was trained and ready on time as promised! The team at Roots Automation have been a pleasure to work with! They’ve anticipated our questions and respond quickly to our asks and changes.”
Lea Lundquist
VP, Claims Administration, Protective Insurance
“We appreciate all of Roots Automation's efforts to automate a challenging initiative with 500,000+ transaction requests annually. Our internal Center of Excellence was able to get to production faster and more cost-effectively than what we originally planned.”
David Emmer
CIO, Anchin, Block & Anchin LLP
"Insurance companies have a desperate need to automate many business processes for efficiency, but current solutions are limited to rule-based tasks and aren’t insurance industry-specific, limiting their potential, Digital Coworkers lessen our stress over finding and retaining talent, and unburden our teams so they can focus on more impactful work. Roots Automation’s unique approach to automation has improved our employee retention while offering superior economics and enhanced customer experience".
Cathy Raitter
VP of Insurance Support Services, Berkshire Hathaway Guard President
"Roots Automation has helped American Exchange automate and improve a lot of our internal data validation and data entry processes. This has both reduced our workload and has reduced human data entry error to almost zero. The best part is that our process with Roots Automation has allowed our agents to do what they do best, and that is talk to people and help them with their individual and Medicare health insurance decisions."
Andrew Hetzler
Chief Executive Officer, American Exchange

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