Automating Property FNOL for a large Insurance Conglomerate
Within 6 months, our Customer reduced reliance on manual intervention by 90%, automating 70% of Property claims straight-through.
In Manual Intervention for Claims setup
When reading and identifying the specifics of the claim and appropriately categorizing the claim detail into the correct perils, descriptions, etc
Handled straight-through by the Digital Coworker
Our Customer is a large Insurance Conglomerate - part of the Berkshire Hathaway family- with an estimated $276bn in revenue, employing around 372,000 employees.
Our Customer, a member of the Berkshire Hathaway family based in Boston, is growing rapidly.
Our Customer has a small Shared Services team in Atlanta that supports its Claim setup process.
As Our Customer continues to grow, it recognizes that hiring and keeping back-office personnel has become challenging..
Because the incoming FNOL emails and documents are semi-structured and unstructured, our Customer had not been able to automate claim setup – forcing manual intervention at each step of the Claims management process.
Our Customer chose to adopt a Digital Coworker due to its ability to read unstructured FNOL emails and attachments and use that information to setup their claims.
The Digital Coworker take each FNOL email as it comes in, reviews the specifics of the claim, identifies the claimant, insured, description of loss, independent adjuster, and other claim and peril information,
Then, it uses Our Customer’s Claims Handling system to setup the claim and it stored the email and accompanying documentation in Our Customer’s Document Management system.
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