Although most organizations have some automation, there's a disconnect between what can be automated and what requires human intelligence. That's where Digital Coworkers come into play. These self-learning, automated bots can read insurance documents, understand the loss that occurred, and parse information into the correct systems without human intervention. Digital Coworkers free up your team from monotonous, mundane work and enables them to focus on customer retention, satisfaction, etc.
Not providing acknowledgment of a claim on a timely basis was a potential regulatory risk for the company.
The two full-time employees were becoming disengaged due to the monotony of their work.
These documents contain PII that the company wanted to properly secure.
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